Shipping Policy – Apex Driver

Last updated: 15 August 2026

1. Order Processing and Preparation

After payment has been approved, orders are generally prepared or manufactured within 2 to 5 business days.

Certain specialised items, print-on-demand products or products supplied by another fulfilment partner may require up to 7 business days of preparation.

Orders placed during weekends or public holidays will generally begin processing on the next business day.

The preparation time does not include the shipping transit time.

2. Estimated Delivery Times

The timeframes below generally include product preparation and transportation:

• Metropolitan France: approximately 5 to 15 business days

• European Union: approximately 7 to 20 business days

• International destinations: approximately 10 to 30 business days

The actual timeframe depends on the product ordered, its manufacturing or storage location, the destination, the carrier and the available shipping method.

The estimated date or delivery window displayed on the product page, during checkout or in the order confirmation for the relevant product and destination takes precedence over the general estimates listed above.

If no delivery timeframe is provided when the order is placed, delivery will take place within the maximum period required by applicable law.

Exceptional delays may occur during peak periods, public holidays, customs procedures, severe weather events or disruptions to transportation networks.

3. Shipping Charges

Shipping charges are calculated during checkout according to factors including the products ordered, the weight or dimensions of the parcel, the destination and the available delivery method.

The applicable amount is shown to the customer before the order is finally confirmed.

When a free shipping offer is available, its conditions will be displayed on the website or during checkout.

4. Separate Shipments

An order containing several products may be prepared at different production centres or warehouses.

Products included in the same order may therefore be delivered in separate parcels and on different dates. Where available, the customer will receive a separate tracking number for each parcel.

No additional shipping charge will be collected after the order has been confirmed because Apex Driver or its suppliers have decided to divide the order into separate shipments.

5. Order Tracking

Where tracking is available, a tracking number or tracking link will be sent by email after the order has been shipped.

Tracking information may take up to 24 to 48 hours to display its first update.

Customers may also check their parcel status through our tracking page:

https://apexdriver.shop/apps/17TRACK

Tracking information is provided by the carrier and may occasionally be updated with a delay.

6. Delayed, Lost or Undelivered Parcels

If an order has not been delivered by the announced date or by the end of the announced delivery period, the customer should contact Apex Driver at contact@apexdriver.shop and provide the order number.

Apex Driver remains the customer’s point of contact and will make the necessary enquiries with the supplier or carrier.

Depending on the result of the investigation and applicable law, Apex Driver may arrange a replacement shipment or issue a refund where required.

The customer is not required to resolve a delivery problem alone with the carrier or supplier.

7. Incorrect or Incomplete Delivery Address

Customers must carefully check their name, address, postcode, city, country and, where requested, telephone number before confirming an order.

If an error is identified, the customer must immediately contact contact@apexdriver.shop. An address can only be changed if the order has not already been prepared or shipped.

Apex Driver cannot be held responsible for a failed delivery caused exclusively by an incorrect or incomplete address provided by the customer.

If a parcel is returned because of an address error attributable to the customer, reasonable reshipping costs may be charged after the customer has been informed and has agreed to the new shipment.

This provision does not apply where the error was caused by Apex Driver, the supplier or the carrier.

8. Customs Duties and Taxes Outside the European Union

For certain deliveries outside the European Union, customs duties, import taxes or administrative fees may be imposed by the authorities of the destination country.

Where these charges are not included in the price paid during checkout and this information was provided before purchase, they remain the responsibility of the recipient.

Apex Driver does not control the amount that may be charged by the customs authorities of the destination country.

9. Products Damaged During Transportation

If a parcel or product arrives damaged, the customer should contact contact@apexdriver.shop as soon as possible.

The request should include the order number and photographs of the product, packaging, shipping label and visible damage.

Products must not be returned directly to Printful, CJdropshipping or any other address before the customer has received instructions from Apex Driver.

10. Contact

For any questions concerning the preparation, shipment, tracking or delivery of an order:

Apex Driver
Email: contact@apexdriver.shop
Website: https://apexdriver.shop