Refund policy
Return, Exchange and Refund Policy – Apex Driver
Last updated: 16 August 2026
Legal Right of Withdrawal
In accordance with the regulations applicable to distance selling, you have 14 calendar days from the day after you receive your order to notify us of your decision to withdraw, without having to provide a reason.
After notifying us of your decision, you have an additional 14 days to ship the product concerned.
You may exercise your right of withdrawal by emailing contact@apexdriver.shop and providing your name, order number and the items concerned.
You may also exercise your right of withdrawal online free of charge:
Exercise my right of withdrawal
After signing in using the email address associated with your order and the verification code received, select the relevant order and items, then choose the available action to confirm your request.
An acknowledgement of receipt will be sent to you by email after your request has been submitted. It will include the content of your request and its submission date and time.
Use of the online functionality is not mandatory. You may still exercise your right of withdrawal by sending any clear statement by email or post.
Before shipping a product, please wait for us to provide the appropriate return address. Apex Driver will provide these instructions as soon as possible. No product should be returned directly to Printful, CJdropshipping or any other address not provided by Apex Driver.
Return Conditions
The product must be returned complete and, whenever possible, in its original condition and packaging.
It must not have been worn or used beyond what is necessary to inspect its nature, characteristics, operation and size.
Clothing must not have been worn beyond trying it on, washed, stained, affected by odours or damaged. Whenever possible, the original tags should remain attached.
The absence of the original packaging or a tag does not automatically result in the loss of the legal right of withdrawal. However, any loss in value resulting from handling beyond what is necessary to inspect the product may be deducted from the refund, within the limits permitted by law.
Proof of purchase, such as the order number, must be provided.
Voluntary Size Exchanges for Clothing
In addition to the legal right of withdrawal, Apex Driver accepts size exchange requests for clothing submitted within 30 days of delivery.
The exchange applies only to the same item, design, model and colour, but in a different size. Only one size exchange may be granted per item.
The exchange will be processed after the returned garment has been received and inspected. The Customer is responsible for the cost of shipping the garment to the return address provided. Once the return has been accepted, Apex Driver will cover the cost of shipping the replacement garment.
If the requested size is no longer available, an alternative solution may be offered with the Customer’s agreement.
After the 14-day legal withdrawal period has expired, products other than clothing are not eligible for this voluntary exchange service.
This voluntary service does not limit the Customer’s statutory rights.
Defective, Damaged or Incorrect Products
If your order arrives damaged, has a defect or does not match the product ordered, contact us as soon as possible at contact@apexdriver.shop.
To facilitate the handling of your request, you are invited, whenever possible, to provide your order number and photographs or a video showing the product, its packaging and the issue encountered.
Failure to provide a photograph or video does not deprive you of your statutory rights.
Depending on the circumstances and in accordance with the applicable legal guarantees, a repair, free replacement, price reduction or refund may be offered.
Do not return the product before receiving our instructions and the appropriate return address. When a defect, damage or error is confirmed, Apex Driver will cover any necessary return shipping costs.
Exceptions to the Right of Withdrawal
The right of withdrawal may not apply to products manufactured according to the Customer’s personal specifications or clearly personalised at the Customer’s request, as well as to other products excluded under applicable regulations.
Simply selecting a standard size, colour or product variation does not automatically make a product personalised.
When an exception applies, the Customer will be informed before the order is concluded.
Return Shipping Costs
For a withdrawal or voluntary size exchange, the Customer is responsible for the direct return shipping costs.
For a confirmed defective, damaged or incorrect product, Apex Driver will cover any necessary return shipping costs.
Refunds
When a refund is due, it includes the price of the products concerned and the original standard delivery costs, in accordance with applicable regulations.
Any additional cost resulting from the Customer choosing an express or more expensive delivery method than the standard delivery offered will not be refunded.
The refund will be issued to the payment method used for the original order, unless the Customer expressly agrees to another solution.
It will be processed no later than 14 days after notification of the withdrawal. Apex Driver may delay the refund until the returned product has been received or until the Customer provides proof that it has been shipped, whichever occurs first.
Model Withdrawal Form
Please complete and return this form only if you wish to exercise your right of withdrawal by email or post. You may also use the online withdrawal functionality indicated above.
To:
Apex Driver – Chrystel Debrault, Sole Trader (Entrepreneur individuel/EI)
1709 Route d’Apremont
73490 La Ravoire, France
Email: contact@apexdriver.shop
I hereby give notice of my decision to withdraw from the contract for the sale of the following goods:
Product(s) concerned:
Order number:
Ordered on:
Received on:
Consumer’s name:
Consumer’s address:
Date:
Consumer’s signature, only if this form is submitted on paper:
Contact
For any questions or requests concerning a return, exchange or refund:
This policy does not restrict any mandatory consumer rights granted under applicable law.